Signing in, joining a household, or switching plans
Reach out for help with setup, invite codes, login issues, and plan questions for your household.
Contact: support@bergapp.net
Support
Help for setup, plans, AI workflows, privacy, and live location.
Use support if you need help getting your household set up, choosing a plan, understanding Smart Import or Family+ AI features, managing live location sharing, or handling privacy and account requests.
Fastest path
Start with docs, then reach out for anything account-specific.
The docs explain how Smart Import, meals, live location, household roles, pricing, and privacy controls work today. If you need a person, email support for product help or legal for privacy and policy requests.
Annual web plans, Family+ trial, and Apple billing questions
Use this route for questions about annual web billing, cancellation timing, the Family+ introductory trial, or the difference between direct web purchase and Apple in-app purchase on iOS.
Contact: support@bergapp.net
Smart Import, Smart Scan, Smart Recipe, and Smart Plan
Reach out for help with schedule scanning, reusable prompt templates, pantry capture, recipe drafts, meal suggestions, review-before-save behavior, and plan access for Berg's AI tools.
Contact: support@bergapp.net
Permissions, tracking devices, route history, and places
Use this route for help understanding which iPhone or iPad is tracking, how pause works, how saved places behave, or how parent-managed child location settings work.
Contact: support@bergapp.net
Privacy requests, child-account questions, and legal notices
Use legal support for privacy questions, account-data requests, child privacy concerns, or formal legal notices related to the service.
Contact: legal@bergapp.net
Need your account removed?
Berg includes in-app account deletion plus a public guide that explains what happens to the account and household data.
Berg App LLC
30 N Gould St Ste N
Sheridan, WY 82801
Email is the fastest way to get product help. The mailing address is available for business and legal correspondence.
Feature docs and walkthroughs
The public docs cover setup, navigation, Smart Import, meals, live location sharing, pricing context, privacy controls, and current household roles.